ECOHARDWOOD LTD are committed to protecting and respecting the privacy and security of your personal data.

This Privacy policy summarises how we collect and use personal data about you.
This policy does not form part of any agreement or contract and may be updated at any time.

ECOHARDWOOD LTD is a data controller and we are responsible for any personal information that you provide to us.

Categories of personal data we process

We will collect, store, and use the following categories of personal information about you:

Your full name
Your address
Your contact details such as phone numbers and email addresses

Sources of personal data

We collect personal information relating to you directly from you.

Our lawful bases for processing your data

We will use your personal information in the following circumstances:

Where we need to perform the contract, we have entered into with you
Where it is necessary for our legitimate interests or those of a third party and your interests and fundamental rights do not override those interests
To comply with relevant legislation and regulations

Our purposes for processing your data

To provide you with goods and services you are looking for;
Issuing commercial documents such as invoices;
Honouring other contractual obligations;
To issue marketing material to you about the products and services we offer
maintaining the rapport with clients;
Staying in contact with customers regarding the provision of services and goods;
To request feedback and reviews;
To send notifications on subjects you have subscribed to;
To improve the quality of the services we offer, and to better understand our customers' needs;
To allow us to understand the scale and range of our customer base;
To recognise when customers re-engage with our services;
For direct marketing purposes.

We shall not process any personal data that is not directly relevant to the above stated purpose.

Use of Cookies

If you visit our website, we may use cookies where appropriate to gather information about your computer and your general interests to enable us to improve our website and target marketing appropriately. Cookies are stored on your computer’s hard drive and cannot be used to identify you personally as they contain no personal information. Most browsers automatically accept cookies, but you can modify your browser settings to decline cookies.

ECOHARDWOOD LTD reserves the right to analyse consumer behaviour, purchasing and other activity on the website by means of Google Analytics and other tools. This allows to provide consumers with the most suitable proposals and make the use of the website even more consumer friendly. ECOHARDWOOD LTD does not store this information separately. Information about Google privacy policy can be found here.
This privacy policy explains how we use any personal information we collect about you when you use our website and other services.

You can:

Opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout
Manage or delete permanent cookies by amending the preferences on your browser. The help section on your browser will tell you how to do this or please refer to http://www.aboutcookies.org/

Who has access to your data?

We may share your personal information with third parties where required by law, where it is necessary to administer the contract we have entered into you with you, or where we have another legitimate interest in doing so.
Recipients of your data may include third-party service providers, other related business entities, a regulator, or otherwise comply with the law.
Where we do so, we will require third parties to respect the security of your data and treat it in accordance with the law.

Security of your data

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

How do we decide how long to retain your data?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal or contractual requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and any applicable legal or contractual requirements.

Your legal rights

You have the right to:

Request access to and a copy of your personal information that we hold;
Request correction of the personal information that we hold about you if you believe it is incomplete or inaccurate;
Request erasure of your personal information in specific circumstances, such as if our processing of your personal information is based upon legitimate interests and you believe it is no longer necessary or if you believe we have processed your personal data unlawfully or not for the purposes which it was intended;
Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground;
Request to restrict the processing of your personal information in specific circumstances, such as you have requested that your personal information is corrected and want to restrict processing whilst we correct it; where you believe our processing is unlawful but do not want us to erase your personal information; where we no longer need to store your personal information but you require us to do so to enable you to exercise or defend a legal claim;
Data Portability in particular circumstances means that you can request for your personal information to be securely moved, copied or transferred from our IT environment to another. This only applies if our lawful basis for processing your data is consent or performance of a contract, and we are processing your data by automated means.

If you believe we have not complied with your rights, you can complain to the Information Commissioner by visiting their website https://ico.org.uk/.

Changes to this Privacy Policy

The Company reserves the right to update this privacy policy at any time. You can request the most up-to-date version from us at any time by contacting us on the contact details below.

Contacting us

Please do not hesitate to contact us regarding any matter relating to this Privacy policy via an email at info@ecohardwood.co.uk or writing to Ecohardwood Ltd, 191 Field End Road, Pinner, HA5 1QR, London.

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I bought the floors for 1 of my project. They look amazing, worth every penny. The client is so happy with this flooring. Next projects will suggest to my clients to get this floor. Easy to install...One of the staff which I deal with ( name Renata ), was really helpful. Thank you Renata. Definitely recommend this flooring.

We were on the hunt for the perfect Chevron oak parquet to match our Parisian-style home, and we’re so glad we found you guys! The colour, the quality – everything is absolutely spot on. The customer service was fantastic too – friendly, helpful, and super professional. Big thanks from our whole family (including Shrek, our very spoiled British Blue cat)!

We used Ecohardwood flooring for our new loft conversion. The process from start to finish with Mantas and all the team was smooth. We also purchased doors which complete the room. We are delighted with the outcome and wouldn’t hesitate in recommending them.

We recently purchased Ecohardwood engineered oak wood flooring in the Tobacco colour and we couldn’t be happier. The quality is excellent – well made, with a beautiful natural finish. We installed it throughout the whole house and it has completely changed the look and feel of the space, giving it a warm, modern and very natural feel. We did apply a premium hardwax oil, which enhanced the tone and added extra protection. We are extremely happy with our choice and would definitely recommend this floor to anyone looking for great quality and a timeless look.

I recently worked on my kitchen showroom and chose EcoHardwood for the flooring. They have a beautiful new showroom, and I’m thoroughly impressed with the quality and variety of colors they offer. The team were extremely informative and knowledgeable, and they helped me make the best choices. Love my DUNE colour! The entire project turned out wonderfully, and I’m very satisfied with the results.

Ecohardwood Ltd - Hardwood Oak Flooring & Engineered Wood Floors London
(98) 5/5